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HTML5 - Common Creative Issues - The Root Folder Is Included in Your Creative Zip File
If you unzip your creative file and the file produces a folder name that is different from the zip filename, therein lies the issue.
It would look like this:
When this occurs, you will need to do one of the following:
OSX Instructions
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Select all the contents of the folder
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Zip using YeMu /Keka/Other similar tool
PC Instructions
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Select all the contents of the folder
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Right-click and go to Send to>Compressed (zipped) folder